Shipping policy
Shipping Policy
Processing Times
All items are made-to-order and require time to craft. Estimated production times:
- Custom Apparel & Accessories: 5-7 business days
- Personalized Items: 7-10 business days
- Bulk Orders: 10-14 business days
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on location and order size.
| Shipping Method | Estimated Delivery |
|---|---|
| Standard (U.S.) | 3-7 business days |
| Expedited (U.S.) | 2-3 business days |
| Overnight (U.S.) | 1 business day |
| International Standard | 7-21 business days |
| International Express | 5-10 business days |
📦 Tracking info will be emailed once your order ships.
International Orders & Customs
- We ship worldwide.
- Customers are responsible for customs duties & import taxes.
Lost, Stolen, or Delayed Packages
- We are not responsible for lost or stolen packages. Please check with your carrier for claims.
- If your package is missing, contact us at [Your Email], and we’ll assist where possible.
Address Errors
- Ensure your shipping address is correct before placing your order.
- Orders returned due to incorrect addresses may incur additional shipping fees.
Holiday & Peak Season Delays
Shipping times may be longer during holidays & peak seasons. We recommend ordering early.
Contact Us
📧 Email: bananamooncustoms@gmail.com
📞 Phone: 501.468.1783
We appreciate your support & can’t wait to ship your custom order! 🚀